Welcome to sports-bicycle.com, your global destination for premium Felt bicycles and cycling gear. Below you’ll find answers to common questions about our products, shipping, payments, and more. Whether you’re a performance-focused rider or a value-conscious enthusiast, we’re here to support your cycling journey.
About Our Products
What types of bicycles does Felt offer?
Felt provides a comprehensive range of high-performance bicycles including:
- Road bikes for speed and endurance
- Mountain bikes for trail adventures
- Gravel/Cyclocross bikes for mixed terrain
- Hybrid/Commuter bikes for urban riding
- E-Bikes for electric-assisted cycling
- TT/Triathlon bikes for competitive events
Are Felt bikes suitable for professional competition?
Absolutely! Felt bicycles are engineered with professional-grade components and technologies used by competitive cyclists worldwide. Our frames are designed for optimal performance across all cycling disciplines.
Do you offer previous-year models at discounted prices?
Yes! We frequently offer previous-year Felt models at discounts up to 75% off MSRP, making premium performance more accessible to value-conscious cyclists.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placement?
Orders enter our processing system quickly. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship globally to most countries (excluding parts of Asia and select remote regions). Our Utah-based facility ensures efficient worldwide distribution.
What are my shipping options?
We offer two convenient shipping methods:
Standard Express Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
Free Economy Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)
Free Economy Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
Our team carefully inspects and packages each order within 1-2 business days using professional-grade materials to ensure your bicycle arrives in perfect condition.
Will I receive tracking information?
Yes! You’ll receive detailed tracking information as soon as your order leaves our Salt Lake City facility, allowing you to monitor your shipment’s progress.
Do delivery times vary by location?
Delivery estimates are generally accurate but may vary slightly by destination. Some remote locations may require additional time. Contact us for specific country inquiries.
Returns & Warranty
What is your return policy?
We stand behind every Felt product. If you’re not completely satisfied, you may initiate a return within 15 days of delivery. Our Utah-based cycling specialists will guide you through the simple process.
Are there any return restrictions?
For safety reasons, certain items may have specific return requirements. All returned items must be in original condition with packaging. Please contact us before returning any product.
What about warranty coverage?
Felt bicycles come with manufacturer warranties that vary by component. Our team can provide specific warranty information for your purchase and assist with any claims.
Technical Support
How do I assemble my bicycle when it arrives?
Our bikes are professionally prepped and packed to minimize assembly. You’ll receive detailed instructions, and most bikes require only basic tools for final setup. For complex assemblies, we recommend professional assistance from your local bike shop.
Can you help me choose the right size bike?
Absolutely! Our product pages include detailed sizing charts, and our cycling experts can provide personalized recommendations based on your measurements and riding style.
What if I need replacement parts?
We stock a comprehensive selection of Felt parts and components. Contact us with your specific needs, and we’ll help you find the exact match for your bike.
Still Have Questions?
Our cycling specialists are ready to assist you! Contact us at [email protected] for personalized support.
Felt Bicycles | sports-bicycle.com
2515 Philadelphia Avenue, Salt Lake City, US 84111