Last Updated: [Insert Date]

Welcome to Felt Bicycles! These Terms and Conditions govern your use of our website (sports-bicycle.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for serious cyclists and enthusiasts aged 18+. By using our site, you confirm you meet this requirement.

1.2 Intellectual Property

All content on sports-bicycle.com, including text, images, logos, and product designs, is the exclusive property of Felt Bicycles and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our express written permission.

Cyclist’s Note: We pour our passion for cycling into every aspect of our website. Please respect our creative work as you would want others to respect yours.

2. Products and Services

2.1 Product Range

We specialize in high-performance cycling equipment including:

  • Road, Mountain, and Hybrid/Commuter bikes
  • E-Bikes and TT/Triathlon models
  • Premium frames and components
  • Technical cycling apparel
  • Wheels, tires, and parts

2.2 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, minor variations may occur. Colors may appear slightly different on screen. Contact us if you need clarification before purchasing.

2.3 Availability

Some items (especially custom builds and special orders) may have limited availability. We’ll notify you promptly if your selected item becomes unavailable after ordering.

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days
  • You’ll receive tracking information when your order ships

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Currency

All prices are in USD. International customers may see currency conversion fees from their financial institution.

3.4 Order Acceptance

We reserve the right to refuse any order, especially if we suspect fraudulent activity or if the item becomes unavailable.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except certain Asian and remote regions. International customers are responsible for any customs duties, taxes, or import fees.

4.3 Delivery Issues

If your package appears damaged upon delivery, refuse acceptance and contact us immediately at [email protected].

Cyclist’s Tip: Consider ordering well before your event or season to account for potential shipping delays, especially for international deliveries.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

  • 15-day return window from delivery date
  • Items must be unused, in original condition with tags and packaging
  • Original shipping costs are non-refundable unless the return is our error

5.2 Non-Returnable Items

For safety and hygiene, these cannot be returned unless defective:

  • Custom-built frames
  • Special order components
  • Used cycling clothing

5.3 Return Process

  1. Email [email protected] with your order details
  2. Wait for our return authorization
  3. Ship items back using a trackable method
  4. Allow 3-5 business days for refund processing after we receive your return

5.4 Exchanges

Follow the return process and specify your desired replacement item. You’ll be responsible for any price difference and additional shipping costs.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining its confidentiality and all activities that occur under it.

6.2 Accurate Information

You must provide accurate, current information when ordering, especially shipping details. We’re not responsible for delays caused by incorrect addresses.

6.3 Legal Use

You agree to use our products legally and safely, following all traffic laws and helmet requirements in your area.

7. Liability Limitations

7.1 Product Use

Cycling involves inherent risks. We’re not liable for injuries resulting from product use. Always inspect your equipment and wear proper safety gear.

7.2 Website Availability

We strive for continuous website availability but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

7.3 Force Majeure

We’re not responsible for delays caused by events beyond our reasonable control (natural disasters, strikes, etc.).

8. Privacy

Your privacy matters. Our Privacy Policy explains how we collect, use, and protect your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted here with the effective date.

10. Governing Law

These terms are governed by Utah law. Any disputes will be resolved in Salt Lake City courts.

11. Contact Us

For questions about these Terms:

Felt Bicycles
2515 Philadelphia Avenue
Salt Lake City, US 84111
Email: [email protected]

Ride With Confidence: At Felt Bicycles, we’re as committed to your satisfaction as we are to building world-class bicycles. These terms exist to protect both of us, so we can focus on what matters – your riding experience.